Refund policy

Right of Withdrawal

Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you (or a third party named by you, other than the carrier) take possession of the goods.

To exercise your right of withdrawal, you must inform us — [business name], [address], Germany, [your email] — of your decision by a clear statement (e.g. a letter or email). You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient to send your communication before the period expires.

Consequences of withdrawal If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and within 14 days of being informed. We may withhold reimbursement until we have received the goods back or you have supplied proof of return. You must send back the goods without undue delay and within 14 days. You bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.

Model withdrawal form To Aaron Hahn, Nikolausstraße 4, 70190 Stuttgart, novaro.craft@gmail.com: I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: __________ Ordered on / received on: __________ Name of consumer: __________ Address of consumer: __________ Date: __________